How can I contact customer service?
Our customer service team is happy to help with any questions or issues. Please contact us via the contact page or leave a message there. We aim to respond to messages sent Monday through Friday within 24 hours.
Can I cancel or change my order?
Orders can only be changed or canceled as long as they have not yet been processed or shipped. Therefore, please contact our customer service as soon as possible and provide your order number.
What are the shipping costs and delivery times?
Shipping costs are displayed during the checkout process.
Shipping costs:
- €5.99 for orders under €100. *
- Orders over [€100] qualify for free shipping in Belgium and the Netherlands. Different rates apply for other countries.
Delivery times:
- Belgium & the Netherlands: 5–10 business days
- Other European countries: 10–14 business days
You will receive a tracking code as soon as your order has been shipped.
Can I track my order, and what if it doesn't arrive?
Yes, after your order has been shipped, you will receive a confirmation email with a tracking link. If your order is delayed or does not arrive, please check the tracking information or contact our customer service.
What payment methods do you accept, and is it safe to pay?
You can pay with Bancontact, PayPal, credit card (Visa, MasterCard), iDEAL, and bank transfer. We use a secure SSL connection to ensure that your payment information is always safe.
Can I get an invoice?
To request an invoice, you can include the billing information in the “Comments” field when making your payment. Alternatively, you can contact us via the contact page or leave a message there. We aim to respond to messages sent Monday through Friday within 24 hours.
How do I return a product, and what are the costs?
Orders can only be changed or canceled as long as they have not yet been processed or shipped. Therefore, please contact our customer service as soon as possible and provide your order number.
What if I received a defective or incorrect product?
If you receive an item that does not match your order or is defective, please contact us by email. Please indicate the reason as “Wrong item” or “Defective item” and send us both your order details and a photo of the item.
We'll do our very best to assist you within 24 hours.
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